Bend and Deschutes County issued a joint statement and emergency information today in light of the winter storm that is dumping more than a foot of snow across the region.

Residents are being asked to stay home unless they absolutely have to go outside.

City and county agencies have set up an information hotline for public information and questions. The hotline, 541-322-6330, is available until 5 p.m. today and will start again at 9 a.m. Wednesday.

Law enforcement is reminding the public to only call 911 for an emergency. Do not call 911 for roof issues, plumbing issues such as frozen pipes or for shoveling and snow removal. Licensed contractors can help with roof and plumbing issues.

Those who need help clearing snow are asked to call Bend’s volunteer coordinator, Cheryl Howard, at 541-388-5579 or the Central Oregon Council on Aging at 541-678-5483.

The Bend Fire Department is asking residents to shovel the snow around fire hydrants. A map of the city’s fire hydrants can be found online at

Roads remain hazardous around Bend. Drivers are cautioned to slow down and use chains.

All city crews and equipment are out working on the streets. Streets are typically plowed with one initial pass to make it passable for drivers, according to the city. As weather conditions change, the city said, plows often end up making multiple passes in order to better clear streets.

The city’s snow removal department encourages residents to clear an area on both sides of their driveway and about three or four feet in front of their home to reduce the possibility of getting a huge pile of snow blocking their driveway. It also helps to pile snow in a yard, not back on the street.

For public transportation, Cascade East Transit’s fixed routes in Bend are on a snow schedule today. Updated route information is available calling 541-385-8680 or visiting

Bend Park & Recreation District is closing all facilities, including the Pavilion and the Bend Senior Center, at 1 p.m. today and has canceled all afternoon and evening programs.