C&K Market Inc., which operates Ray’s Food Place, has sold its prescription files from the Bend and Redmond stores to Safeway as part of the company’s effort to close its pharmacies.
However, some customers were not aware their prescriptions from Pharmacy Express, the name of Ray’s pharmacies in Bend and Redmond, were transferred to Safeway.
“Customers that wanted to have their files transferred elsewhere would have needed to let the pharmacy staff at Pharmacy Express know prior to the last date of operation at the Bend location,” Grant Lunde, spokesman for C&K Market, wrote in an email.
Based in Brookings, C&K operates 60 grocery stores in Oregon and California under several different names. The company plans to sell its 15 pharmacies — which operated as Pharmacy Express, Tiffany’s Drugs and Chetco Pharmacy & Gifts — by mid-November to focus on its grocery business, it announced Oct. 21. Some stores, such as the Ray’s in La Pine, Prineville and Sisters, did not have pharmacies.
According to the news release, “customer prescriptions will be transferred to the buyers with the goal of making the transfer as seamless as possible.”
As a general practice, when a pharmacy closes, its records have to go somewhere or customers would have no way to fill their prescriptions, said Jennifer Davis, president of the Oregon State Pharmacy Association.
“We want continuity of care,” Davis said. “It’s a very typical practice when a pharmacy closes to sell their records to another pharmacy.”
She said selling the records ensures that customers can get their prescriptions without having to go back to a physician to obtain another prescription. The Health Insurance Portability and Accountability Act, she said, allows medical records to be shared between two medical professionals. It’s up to the company that buys the prescription files to notify customers, she said.
Lunde said C&K Market will remove pharmacies from its websites as sales are completed.
“We started with 15 pharmacies and now have 10 that are still open today,” he said on Wednesday.