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Archive Home > 2010 > October > 26 > Hotels find TripAdvisor can be a mixed blessing

Hotels find TripAdvisor can be a mixed blessing

Website’s growing influence gives rise to concerns about bad reviews and the process for addressing them

By Susan Stellin / The Bulletin
October 26, 2010

The 35 million hotel reviews posted on TripAdvisor reveal everything from snooty staff to filthy toilets, and sometimes the reviewer’s overly picky standards. But those comments can also cross the line between honest criticism and unsubstantiated, inflammatory claims, with potentially damaging....

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