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Archive Home > 2009 > November > 22 > For many, complaints don't tell full flying story

For many, complaints don't tell full flying story

By Hugo Martin / The Bulletin
November 22, 2009

After hearing Jim Engle of Sierra Madre, Calif., talk about the headaches he and his wife endured on a round trip to Detroit on American Airlines this summer, it might be surprising to hear that U.S. airlines continue to receive great marks in customer service.

The Engles suffered through....

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