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Published daily in Bend, Oregon, by Western Communications, Inc. Copyright 2007.
By Ron Lieber / The Bulletin
June 28, 2008
At the bottom of some of its receipts, Heinen’s Fine Foods prints its phone number and asks customers to call in with comments. And each week, Tom Heinen, who runs the 17-store chain in the Cleveland area with his twin brother, Jeff, listens to a recording of those calls as he drives....
