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Published daily in Bend, Oregon, by Western Communications, Inc. Copyright 2007.
By Peter Sachs / The Bulletin
May 14, 2008
When Hewlett-Packard’s tech support costs for its popular DeskJet printers started going through the roof, it was Sam Kim who came up with a way to make setting up the printers easier — and convinced higher-ups to go along with him.
The change saved the company millions of....